Tuesday, November 11, 2008

Our menus have changed....more IVR Humor

It's almost a cliche to hear an opening statement in an IVR that says something to the effect of "please pay careful attention as our menus have recently changed". We've all heard that kind of introduction when calling a self-service application and probably thought "why", just get to the menu items.

Most experienced voice user interface designers agree that you should never include this kind of statement in your prompting. It's simply not needed and can be problematic in some situations. If your callers are infrequent users, they could care less about the message and in fact it can be distracting from the real menu items. If your callers are "power users" who call frequently they will self discover the changes immediately and course correct at once without the need for the warning prompts.

I ran across a great parody of the classic "our menus have changed" application at:888-583-2801. Give it a call and have a little chuckle!

1 comment:

ARJUN said...
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